Open a request
Choose what it is about. You do not need an account.
- A problem with codes or the siteA code does not open, a page shows an error, statistics are missing.
- Account and signing inSigning in, the two-step code, your team, your e-mail address.
- Payment and plansA payment, an invoice, changing plan, a refund.
- A questionHow to do something, or a question before you buy.
- A suggestion or feedbackAn idea for Kuody, or what you think of it.
How fast we answer
Our working hours are Sunday to Thursday, 9:00 AM to 6:00 PM Riyadh time. The times below count working hours, except for urgent requests, which count every hour of the week. While we wait for your answer, the clock stops.
- Urgent
Printed codes stopped working, or the site is down. - First reply within 4 hours, or 2 hours on a paid plan. Resolved within 24 hours.
- High
Something does not work and there is no way around it, signing in, or a payment. - First reply within 1 working day, or 4 working hours on a paid plan. Resolved within 3 working days.
- Normal
Questions, and problems you can carry on with. - First reply within 2 working days, or 1 working day on a paid plan. Resolved within 5 working days.
- Low
Suggestions and feedback: we answer with what we decided. - First reply within 3 working days, or 2 working days on a paid plan. Resolved within 4 working weeks, or we tell you what we decided.
We set a request's priority from what you tell us: a problem that stops your printed codes is urgent from the first minute. The first answer is written by a person, not sent automatically.
How a request goes
- You tell us what happened; a screenshot helps. We e-mail you that it arrived, with its number and a link to its page.
- We answer on the request's page, and the answer reaches you by e-mail too. You answer us on the request's page.
- When it is solved, we ask one question: did we help? If the problem comes back within a week, write to us on its page and the same request opens again.
An idea or a suggestion is a request too. We read every one and tell you what we decided: planned, done, or not for now and why.
And e-mail?
We read what reaches our support address and answer it, but opening a request here is faster: it has a number and a page to follow it on, and it tells us what we need from the first message.